With interchangability at the forefront of all our products and lines, we also want to provide you with the best shopping experience possible.
We understand visualisation can be difficult, which is why we will also provide insights and opinions on how our products can be used in conjunction with other homewares to create warm and cozy atmospheres to enjoy life’s most meaningful moments.
In the event that you do have a change of mind, we will happily accept refunds in exchange for another product or a credit note. We are committed to working with our customers to make this process seamless, however, any shipping fees incurred will be the responsibility of the purchaser.
We pride ourselves on the strong relationships we’ve built with our Australian-owned manufacturers - placing attention to detail and quality at the forefront of our operations. If you wish to return an item because it is damaged or faulty, please email us info@japandiestate.com within 24-hours of receiving our products. We will then evaluate the perceived fault and work with our manufacturers to determine a path to resolution.
